Systems Integration | Fusion Lab

In today’s digital world, it is rare for a single system to cover all of a business’s needs. That’s why system integrations and the combination of different tools and platforms have become an essential part of any modern digital strategy. At Fusion Lab, guided by the project’s requirements, we provide system analysis and solution architecture that ensure stable, scalable, and secure integration between systems.

The data collected from your website can be synchronized in real time with the external CRM platform you use, such as HubSpot, Salesforce, Zoho CRM, or Microsoft Dynamics. Every new contact, request, or transaction is automatically transferred to your system, ensuring that your team always has a complete and up-to-date view—without the need for manual data entry.

We connect your website or e-shop with your ERP software, ensuring automatic synchronization of customers, products, inventory, prices, pricing policies, and orders in real time. Any change made in the ERP is instantly reflected on your platform, and every new order is automatically transferred to your system without manual entry. We handle integrations with the most widely used ERP systems in the Greek market, such as SoftOne, Atlantis ERP, and SAP, as well as any other system that provides an API or data exchange capability.

We connect your e-shop with the leading courier and delivery companies in Greece and internationally, enabling automatic voucher generation, shipment tracking, and real-time customer updates. From Greek providers such as BoxNow, Wolt Drive, Skroutz Last Mile, ACS, ELTA Courier, Speedex, Geniki Taxydromiki, and Easy Mail, to international carriers like DHL, UPS, FedEx, and DPD. Shipping vouchers for each order are generated automatically, either through your ERP system or directly via the courier service, depending on how your business and logistics partner operate. Customers are automatically informed about the progress of their order at every step.

We integrate all popular payment methods for both the Greek and international markets: Viva Wallet, Piraeus e-Commerce, Alpha e-Commerce, Eurobank e-Commerce, Stripe, PayPal, as well as modern solutions such as Klarna, Apple Pay, Google Pay, Square, and Braintree. This allows you to offer your customers flexibility and security in their transactions.

Automatic issuance and management of documents, invoices, and receipts through modern platforms such as Elorus and other similar invoicing systems. This streamlines your business’s daily operations and significantly reduces the time required for manual processes.

Integration of Google Analytics 4, Meta Pixel, and Google Ads Conversion Tracking. We connect the marketing tools you need to measure performance and optimize your campaigns.

We integrate your platform with email delivery services, covering both transactional emails and email marketing. Every order confirmation, shipping notification, or password reset is automatically delivered to the customer, while you can also send newsletters, offers, and targeted campaigns to your audience. We work with popular providers such as Brevo, Mailchimp, Klaviyo, Mailgun, and SendGrid, helping you choose the solution that best fits your business’s volume and needs.

We integrate SMS and Viber messaging services directly into your platform, allowing customers to be instantly informed about every important action—order confirmations, shipping updates, availability, or special offers. We work with popular providers such as Twilio, tailoring the solution to match your business’s needs and communication volume.

Do you have a custom or specialized system? We develop tailored integrations (custom integrations) using REST APIs and webhooks, ensuring seamless communication between your systems—even when no ready-made solutions are available.

1) Requirements Analysis — We record the systems you already use and identify the ones you need.
2) Solution Architecture — We design the data flow and select the appropriate technologies.
3) Development & Testing — We implement the integrations and thoroughly test them in a staging environment.
4) Launch & Support — We monitor performance post-launch and provide ongoing support.

Let us know what system you use and what you want to connect — we’ll take care of the rest.